CARE ASSESSMENT
Client assessed by Social Services, homecare need ascertained.

HOMECARE SERVICE COMMISSIONED
Request to provider,
client details entered
into eziTracker

BROKERAGE PROCESS
Provider accepts/declines visits

HOMECARE VISIT
using eziTracker electronic monitoring

ARBITRATION PROCESS
Where visit does not match payment rules, arbitration screen allows Providers to enter acceptable reason to claim payment. If accepted by commissioners, then visits marked for payment.

INVOICE PAYMENT
Payments approved and sent on
to commissioners payments system.

CHECK & RECONCILIATION
Check and reconciliation of
provider payments

AUTO MATCHED